Effective: 8 September 2026

Refund Policy

This policy applies to purchases from HOBO Works provided by Szilveszter Sándor. Contact: support@hoboworks.cloud.

1. How to request a refund

Email us with the order/project reference and a short explanation. We may ask for information needed to identify the transaction and assess the request.

2. Before work begins

If a paid custom project has not yet started and no non-recoverable cost has been incurred, we will normally approve a cancellation request, subject to applicable law and Paddle’s payment/refund processing rules.

3. After work begins or is delivered

Because many HOBO Works services are custom digital services produced specifically for the customer, refunds are not automatically available once substantial work has begun or a conforming deliverable has been supplied.

Incorrect or incomplete task description. The customer is responsible for the accuracy and completeness of the brief, files and instructions. If an incorrect, incomplete or misleading description causes the delivered work to differ from the customer’s intention, we do not accept a complaint or refund request based solely on that mismatch. We may request clarification, pause work or issue a new quote where needed.

Downloaded work. Once the customer has actually downloaded the deliverable, no refund is available for a change of mind or dissatisfaction with the selected scope. We will still review non-delivery, duplicate charges, material defects and any remedy that cannot legally be excluded.

4. Consumer rights and mandatory remedies

Nothing in this policy limits mandatory statutory rights. Where applicable consumer law grants a withdrawal or remedy right, that right takes priority over this policy. Starting performance of a custom digital service at the customer’s request may affect withdrawal rights where permitted by law.

5. Payment processor

Paddle acts as Merchant of Record for supported purchases and may issue approved refunds back to the original payment method. Processing times can depend on the payment method and financial institution.

6. Charge disputes

Please contact us first at support@hoboworks.cloud so we can investigate and try to resolve billing issues promptly.